Algolia is looking for a talented Support Engineer to assist our technical customers with implementing and supporting Algolia in a variety of Web and Mobile development technical stacks. As part of our Solutions Engineering team, you will be focused on helping our customers solve their implementation issues: whether it’s helping a developer trying to build the next big thing in their garage, or Fortune 500 companies (like Medium, Twitch from Amazon, LVMH, ...) focused on providing a world-class experience to their millions of users.
As Support Engineer you will partner with the Solutions Engineering, Customer Success, Product and Engineering teams; and have the unique opportunity to kick-start and scale a brand new branch of the company. Additionally you’ll be tasked with the development of tools and processes to help Algolia provide the best support experience 24/7, all around the world.
The ideal candidate will be a highly technical individual, organized, thoughtful, patient and and excellent communicator who enjoys teaching & enabling other developers to be successful.
ResponsibilitiesWork with external developers through email, chat and our community forum to solve their technical implementation problems.Develop tooling, processes and work closely with the developer experience team to enable the best possible developer support experience at scale.Maintain and contribute to the Algolia API Clients, tools and librariesPartner with the engineering and product team to identify bugs, interesting features, and help define the future of search technologiesContribute to internal and external knowledge bases
Nice to have Prior experience in customer support, technical solutions, engineering, or other technical positionExperience supporting open-source projects & their GitHub communitiesA demonstrated history of going the extra mile for customers.