Technical Support Engineer

Alation was founded in 2012 when a PhD engineer from Google, a designer from Apple, and an executive from Oracle teamed up to help people to connect with the data they need. Today, our team consists of creators and communicators with varied backgrounds. From Stanford and Cal, big companies and one-man startups, the United States and abroad, we all came together to work toward a shared vision of a world where informed decision-making is the norm -- we are incredibly driven to make data more accessible in every industry.
We’re based in sunny Redwood City, CA and funded by top investors like Andreessen Horowitz, Data Collective, and Costanoa Venture Capital. Our customers include some of the world’s largest organizations, with thousands of employees and petabytes of data.
As our technical support engineer, you will be helping customers integrate with the Alation product, providing advanced level support on technical issues with the product, and for improving the Alation knowledge base. You will work closely with product managers, engineers, and customers to improve the quality of the product. You will both solve technical problems and develop collaborative relationships with our customers, who are some of the most advanced analytics teams in the world.


  • Own process for technical customer issue resolution (issue triage, diagnosis, fix tracking)
  • Develop technical product documentation for engineering and data analyst users
  • Support customer success with specialized product knowledge
  • Advocate for customers in engineering roadmap planning
  • Diagnose and correct problems in new customer deployment
  • Requirements

  • Comfort with working in a fast paced, rapidly changing environment
  • Experience working with web APIs
  • Strong technical communication skills
  • Ability to drive projects independently
  • Linux troubleshooting skills
  • SQL knowledge
  • Big data industry knowledge
  • Customer focus
  • Self-motivated
  • If you resonate with our mission and want to contribute to strong relationships with our smart and talented customers, please apply!
    Verified open
    Posted by alation