Technical Support Engineer
Alation was founded in 2012 when a PhD engineer from Google, a designer from Apple, and an executive from Oracle teamed up to help people to connect with the data they need. Today, our team consists of creators and communicators with varied backgrounds. From Stanford and Cal, big companies and one-man startups, the United States and abroad, we all came together to work toward a shared vision of a world where informed decision-making is the norm -- we are incredibly driven to make data more accessible in every industry.
We’re based in sunny Redwood City, CA and funded by top investors like Andreessen Horowitz, Data Collective, and Costanoa Venture Capital. Our customers include some of the world’s largest organizations, with thousands of employees and petabytes of data.
As our technical support engineer, you will be helping customers integrate with the Alation product, providing advanced level support on technical issues with the product, and for improving the Alation knowledge base. You will work closely with product managers, engineers, and customers to improve the quality of the product. You will both solve technical problems and develop collaborative relationships with our customers, who are some of the most advanced analytics teams in the world.
ResponsibilitiesOwn process for technical customer issue resolution (issue triage, diagnosis, fix tracking)Develop technical product documentation for engineering and data analyst usersSupport customer success with specialized product knowledgeAdvocate for customers in engineering roadmap planningDiagnose and correct problems in new customer deployment
RequirementsComfort with working in a fast paced, rapidly changing environmentExperience working with web APIsStrong technical communication skillsAbility to drive projects independentlyLinux troubleshooting skillsSQL knowledgeBig data industry knowledgeCustomer focusSelf-motivated
If you resonate with our mission and want to contribute to strong relationships with our smart and talented customers, please apply!
Posted by alation