Data Scientist - Customer Journey | Acorns

At Acorns, we're building a different kind of investing experience - one that looks after the financial best interests of the up-and-coming. The Acorns team is passionate about pursuing our mission and living our values. It all begins with Heart. Our Heart leads us in everything we do. It allows us to make bold decisions, build trust, grow and advance our society. Come find your place at Acorns and join us in the revolution.

Acorns is looking for a Data Scientist to help improve how customers experience the core of Acorns product and applications. We want you to apply the best machine learning models, create the most clever hacks, design the best architectures, and help us improve how investors save and invest their hard earned money.

Major Responsibilities:

  • Go end-to-end and take models from prototype to production
  • Build algorithms that touch the cutting edge of machine learning
  • Work across the entire company, from listening to customers to pitching ideas to the CEO
  • Wrangle data and find solutions regardless of speed or scale — everything is in play, from Hadoop to relational databases and beyond
  • Help design models to improve the experience of millions of customers every day

Position Requirements:

  • MS in Computer Science, Statistics, Applied Mathematics, Physics, Engineering or a related field with 3+ years of experience
  • Proficiency in Python, Scala, R, with related machine learning packages
  • Background in data mining, machine learning, statistical analysis, and modeling, with experience deploying models in a production environment
  • Strong SQL abilities and experience with massive relational database systems.
  • Experience developing and deploying churn, retention, and conversion models.
  • Demonstrated use of next best action models for customer retention
  • Experience with content recommender systems
  • Experience with customer segmentation based on behavioral, experience, and other data sources
  • Prior use and implementation of customer lifetime value models
  • Superior communication skills, including the ability to take complex, ambiguous topics and create compelling narratives for different audiences.
  • Driven to learn fast, be creative, and win as a team

Bonus

  • PhD in Statistics, Applied Mathematics, Computer Science, Physics, Engineering or a related field
  • Ability to write production quality code
  • Experience with distributed computing frameworks like Hadoop or Spark

What we offer:

  • Competitive salary and stock options
  • A comprehensive benefits package to meet the needs of you and your family
  • Unlimited paid time off
  • Corporate gym access
  • Daily breakfast, weekly team lunches, and an endless supply of snacks
  • Numerous career possibilities that allow you to grow with Acorns
  • Talented and motivated team members who care deeply about one another, our mission and our customers.
  • The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.

About Acorns:
Acorns is the leading micro-investing app in the U.S. It allows users to round up their daily purchases and automatically Invest the Change® into a low-cost, diversified portfolio of exchange-traded funds offered by some of the world's top asset managers (including Vanguard and BlackRock). Founded in Newport Beach, Calif., by father and son team Walter and Jeff Cruttenden, Acorns provides a simple entry-point using the Acorns app on iPhone or Android. Customers accumulate fractional shares in one of five portfolios constructed by world-renowned Nobel Laureate economist Dr. Harry Markowitz. Acorns' smart portfolio algorithms automatically work in the background of life, helping users build wealth naturally, pennies at a time. From Acorns mighty oaks do grow.


Mission:
With benevolence and courage, we look after the financial best interests of the up-and-coming; beginning with the empowering step of micro-investing.

Values:

1. Lead with heart
2. Make bold decisions
3. Always build trust
4. Never stop growing
5. Advance our society